“We perform in massive groups. In some cases, we don’t even know that is in our team. It doesn't allow for us to work cohesively and it will become difficult to accomplish group goals like bringing the calls per hour down as being a staff” Improved Client Practical experience: https://hbr-case-study-analysis53613.bloguetechno.com/case-study-answers-things-to-know-before-you-buy-68940900